Your questions answered...


If you wish to change or cancel an order please call us on +44 (0) 7799909578 or send an email to as soon as possible. 

Please note, changes/cancellations to orders are dependant on whether or not your order has been processed. If your item has already been shipped, changes unfortunately will not be allowed. If you are unhappy with your order on arrival then a full refund can be issued once the item has been returned to us, as long as it is unused and in its original packaging.


Are your candles made with 100% soy wax or do you mix with paraffin?

All of our candles are hand made using an all natural soy wax which we then blend with the purest essential oils. Our candles are not, and will not, ever be mixed paraffin wax. We also use wooden wicks - not lead!


Just wax, wick, and essential oils with no other additives or dyes.


What makes an all-natural soy wax candle different/better?

While paraffin wax is refined from crude oil, soy wax is made from soybeans- a completely renewable resource. Compared to paraffin, soy wax burns cleaner with no petrol-carbon soot. Soy wax also burns slower than paraffin, so soy wax candles also last longer.


Can I use your products if I have cancer or if im pregnant.

As our products all contain essential oils, I would highly recommend seeking advice from your doctor before purchasing any of our products. Just to be on the safe side!


Can I refill my candle jar when it is empty? / Do you recycle the empty jars?

As much as we would love to! Unfortunately, glass weakens as it’s used, so we do not recommend refilling any of our candles for re-use as a candle. They do make great holders, for all kinds of things around the home, such as cotton bud jars or makeup brush holders. If you prefer to recycle, most local recycling agencies will accept empty glass jars.


Why does it say to discontinue using the candle when 1cm of wax remains?

This is because the glass can get hotter as the flame nears the bottom and so this is to prevent any heat damage. We also recommend to using a heat resistant surface such as a candle tray to prevent any damage to your surfaces.


How can I become a stockist or retailer?

If you're interested in working with Innoscents London on a wholesale basis, however big or small, Please get in touch with us via our Talk To Us page or email us at


Do you ship Internationally?

Unfortunately, we do not ship further than Europe for the time being. This is due to shipping costs and legislations in different countries. 


Do you offer bespoke candles - wedding favours/staff gifts etc..?

Yes we do! Please get in touch with us via our Talk To Us page or email us at with with your requirements. Although we will do our best to accomodate last minute requests, a minimum of 6 weeks notice is usually required for large bespoke orders.